1. Data controller

Furrish Squidy Limited Partnership (“we”), company registration number 0213569001359, head office at 67/1 Samut Khongkha Road, Tha Pradu Subdistrict, Mueang Rayong District, Rayong 21000, Thailand, is the data controller for the purposes of Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA").

2. What we collect

Information you give us directly — name, phone number, email, delivery address and LINE display name — when you enquire or place an order.
Order information such as items, quantities and proof of payment.
Information about your pet that you choose to share, such as species, breed and weight, which we use to recommend an appropriate size and serving amount.
Basic website usage data such as pages visited and device type, which our hosting provider may log for security and reliability.

3. Why we use it

To answer questions, quote prices, take orders and deliver goods to you.
To contact you about an order, a replacement or a refund.
To meet our legal, accounting and tax obligations.
To improve our products and service.

4. Legal bases

We process your data on the bases of contract performance (selling and delivering goods), legal obligation (accounting and tax records), legitimate interests (customer care and system security), and consent where you have opted in to hear from us.

5. Disclosure

We do not sell or rent your personal data. We share only what is necessary with delivery carriers to fulfil shipments, payment providers and banks, our website hosting provider, and government authorities where we are legally required to disclose.

6. Retention

We keep order records and accounting documents for at least five years as required by Thai accounting and tax law. General enquiry correspondence is kept only as long as needed to serve you.

7. Your rights

You may request access to and a copy of your data, correction of inaccurate data, erasure, restriction of processing, objection to processing, data portability, and withdrawal of consent. Contact us through our LINE Official Account @furrish, or via the channels listed on our contact page, and we will respond within 30 days of receiving your request.

8. Cookies

This website uses no advertising or cross-site tracking cookies. Our contact page embeds a Google Maps frame, which may set Google's own cookies under Google's privacy policy.

9. Security

We apply reasonable measures to protect personal data against unauthorised access, alteration, disclosure or destruction, and limit access to those who need it.

10. Contact and complaints

For questions or to exercise your rights, message us on LINE at @furrish or use the channels listed on our contact page. If you believe our processing is unlawful, you have the right to complain to the Office of the Personal Data Protection Committee of Thailand.

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